Uber, Bolt & E-Hailing Passenger RAF Claims in South Africa
General public information on Road Accident Fund (RAF) claims for passengers and drivers injured in an Uber, Bolt, e-hailing, or metered taxi accident in South Africa.
- Passengers injured while travelling in an Uber, Bolt, inDrive, or metered taxi in South Africa generally do not need to prove they personally caused or prevented the crash — if negligent driving by any motor vehicle contributed to the collision, a Road Accident Fund (RAF) claim may be possible.
- E-hailing drivers injured due to another motorist's negligent driving may also be able to enquire about past and future medical expenses, loss of earnings (supported by trip histories and bank statements), and general damages if the injury meets the RAF 4 serious injury threshold.
- Helpful records to save immediately include a screenshot of the e-hailing trip receipt, the vehicle registration number, the SAPS Accident Report (AR) or case number, and hospital or clinic discharge summaries.
- Standard statutory prescription rules generally require RAF claims to be lodged within 3 years when the vehicle is identified, or 2 years for an unidentified hit-and-run vehicle — only a qualified attorney can advise on your specific facts.
Related Public Information Guides:
This is general information, not legal advice. Every case depends on its facts.
Who can claim from the Road Accident Fund?
Anyone injured in a road accident caused by a motor vehicle in South Africa, including passengers, pedestrians and cyclists. Family members who depended on someone killed in an accident may also claim.
How long do I have to claim from the RAF?
Generally 3 years from the date of the accident, or 2 years if the vehicle and driver weren't identified. Different rules can apply to children.
What counts as medical negligence?
When a doctor, nurse, clinic or hospital provides care below the expected standard and it causes harm, for example a mistake during surgery or birth, or a missed diagnosis.
Does it cost anything to use Ubulungisa?
No. The checker is free, and speaking to the attorney is free. Many claim attorneys work on a contingency basis, which they must explain to you in writing before you sign anything.
Will my information be shared?
Only if you ask to be contacted and give your consent. Then it goes to one independent attorney firm, and nobody else.
Important Legal Notice, Terms of Use & POPIA Privacy Notice
1. General Public Information Only (Not Legal or Actuarial Advice): Ubulungisa is an independent public information and referral platform operated by Jonny Marcus (ubulungisa.za@gmail.com). Ubulungisa is not a law firm, legal practitioner, or actuarial practice, and does not provide legal or actuarial advice under the Legal Practice Act 28 of 2014. All content and questionnaire outputs are general educational information based on publicly available South African statutes.
2. No Attorney-Client Relationship & No Interruption of Prescription: Using this website or submitting a callback request does not create an attorney-client relationship, does not lodge a claim with the Road Accident Fund (RAF) or any organ of state, and does not interrupt statutory prescription or notice time limits. Only a qualified attorney who has formally accepted your mandate in writing can advise on your specific deadlines and lodge a claim on your behalf.
3. Limitation of Liability: While care is taken to keep general statutory information accurate, every case turns on its own facts and legal exceptions. To the maximum extent permitted by South African law, Ubulungisa and its operator accept no liability for any loss, damage, or expired time limit arising from reliance on general information on this website.
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